Accounts, billing and support

The API runs on your VEED account, in an API workspace with its own keys, credits and request log. This page covers what that means for billing, for the content you send, and for getting help.

Accounts and workspaces

Sign in with a VEED account. API usage belongs to an API workspace, which is separate from the workspaces you edit videos in. An editor subscription or AI credits do not pay for API jobs.

The API is for business and professional use, individual developers included. You must be 18 or over to use it.

Billing

Each model has its own rate, listed on pricing, and a job is billed only once it completes.

• Self-serve workspaces prepay. Top up credits in the dashboard's Billing. Credits are non-refundable and expire two years after purchase. Prices exclude tax.
• Enterprise workspaces are billed in arrears against a commitment. Contact sales for that, for higher rate limits, or for volume pricing.

The Terms of Sale govern both. The dashboard's Activity and Request log show each job and what it cost; Billing shows your spend and balance.

What you send and what you get back

• You can use outputs commercially, under the Terms of Sale.
• Only send images, video and voices you own or have permission to use. The Code of Conduct sets the rules, and a job that breaks them fails with content_moderation.
• Your inputs and outputs are not used to train models unless you agree to it. Media retention says how long each is kept.

Support

Email [email protected], or use the chat in the dashboard. Quote the job_id and the X-Request-ID response header (also request_id in an error body): with those, support finds your request straight away. The help center answers the common questions.